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1-775-500-0579
(775) 235-4611
Knowledge base
Operator Knowledge Base
Potential New Operator FAQ
15
How do I sign up for Anytime Mailbox?
Do I Have To Purchase New Software Or Hardware?
Will My Company Logo Be On The Software Platform?
Is Your Service Secure?
Are There Long Term Contracts?
See all 15 articles
Getting Started
18
Acquiring New Customers
Creating Mailboxes
Formatting Your Business Address
Setting Up a Demo Renter Account
How to Add Reserve Boxes and Why it Matters
See all 18 articles
Applications
14
Am I required to upload application documents submitted to me? Where can I upload them?
Does Anytime Mailbox screen all documents or do I have to screen them all?
How To Handle Renter Applications
How Do I Assign A Mailbox?
How do I assign a new plan?
See all 14 articles
Customer Management
12
Adding an Authorized Recipient
Adding Customers (Renters)
Creating a Pre-Populated USPS 1583 Form
Deleting a Renter
How To Make Changes to Your Service Plans
See all 12 articles
Mail Management
17
Grouped Mail Upload
Handling Open and Scan Requests
Handling Wrongly Assigned Mail
Mark all Renter's Mail as Picked Up
I accidentally completed a forward request without entering the tracking number — can I go back and fix it?
See all 17 articles
Account Maintenance
13
How to Add Additional Users
How to Log into a Demo Renter Account
Do you offer a discount or credit for referrals?
Turn On/Off Email Notifications from ATMB
How to Manage Staff Privileges
See all 13 articles
Operator Billing
23
Adding a Credit Card
ACH for Revenue Disbursement
Viewing Your Anytime Mailbox Invoice
Viewing your Non-Payment Lockout Renters
Information on Earning Statement
See all 23 articles
Renter Billing
7
Renter Invoicing
Handling Payment for Forward Requests
Post Transaction to a Renter’s Account
Removing Non-Payment Lock-out
What to do with Non-Payment Lockout
See all 7 articles
Support
1
Anytime Mailbox Support Team
Quick PDF Guides
1
Quick PDF Guides
Help Desk Software
by Freshdesk