Operator Knowledge Base

Potential New Operator FAQ 15

• How do I sign up for Anytime Mailbox?
• Do I Have To Purchase New Software Or Hardware?
• Will My Company Logo Be On The Software Platform?
• Is Your Service Secure?
• Are There Long Term Contracts?

See all 15 articles

Getting Started 18

• Acquiring New Customers
• Creating Mailboxes
• Formatting Your Business Address
• Setting Up a Demo Renter Account
• How to Add Reserve Boxes and Why it Matters

See all 18 articles

Applications 14

• Am I required to upload application documents submitted to me? Where can I upload them?
• Does Anytime Mailbox screen all documents or do I have to screen them all?
• How To Handle Renter Applications
• How Do I Assign A Mailbox?
• How do I assign a new plan?

See all 14 articles

Customer Management 13

• Adding an Authorized Recipient
• Adding Customers (Renters)
• Creating a Pre-Populated USPS 1583 Form
• Deleting a Renter
• How To Make Changes to Your Service Plans

See all 13 articles

Mail Management 15

• Grouped Mail Upload
• Handling Open and Scan Requests
• Handling Wrongly Assigned Mail
• Mark all Renter's Mail as Picked Up
• I accidentally completed a forward request without entering the tracking number — can I go back and fix it?

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Account Maintenance 14

• How to Add Additional Users
• How to Log into a Demo Renter Account
• Vanity Domains
• Do you offer a discount or credit for referrals?
• Turn On/Off Email Notifications from ATMB

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Operator Billing 31

• Adding a Credit Card
• ACH for Revenue Disbursement
• How to Add a Stripe Account
• Renter disputes from Stripe
• Viewing Your Anytime Mailbox Invoice

See all 31 articles

Renter Billing 11

• Renter Invoicing
• Charge Renter's credit card
• Post Transaction to a Renter’s Account
• Removing Credit Card Lock-out
• What to do with Non-Payment Lockout

See all 11 articles

Support 1

• Anytime Mailbox Support Team