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Knowledge base
Operator Knowledge Base
Potential New Operator FAQ
15
How do I sign up for Anytime Mailbox?
Do I Have To Purchase New Software Or Hardware?
Will My Company Logo Be On The Software Platform?
Is Your Service Secure?
Are There Long Term Contracts?
See all 15 articles
Getting Started
18
Acquiring New Customers
Creating Mailboxes
Formatting Your Business Address
Setting Up a Demo Renter Account
How to Add Reserve Boxes and Why it Matters
See all 18 articles
Applications
14
Am I required to upload application documents submitted to me? Where can I upload them?
Does Anytime Mailbox screen all documents or do I have to screen them all?
How To Handle Renter Applications
How Do I Assign A Mailbox?
How do I assign a new plan?
See all 14 articles
Customer Management
13
Adding an Authorized Recipient
Adding Customers (Renters)
Creating a Pre-Populated USPS 1583 Form
Deleting a Renter
How To Make Changes to Your Service Plans
See all 13 articles
Mail Management
15
Grouped Mail Upload
Handling Open and Scan Requests
Handling Wrongly Assigned Mail
Mark all Renter's Mail as Picked Up
I accidentally completed a forward request without entering the tracking number — can I go back and fix it?
See all 15 articles
Account Maintenance
14
How to Add Additional Users
How to Log into a Demo Renter Account
Vanity Domains
Do you offer a discount or credit for referrals?
Turn On/Off Email Notifications from ATMB
See all 14 articles
Operator Billing
31
Adding a Credit Card
ACH for Revenue Disbursement
How to Add a Stripe Account
Renter disputes from Stripe
Viewing Your Anytime Mailbox Invoice
See all 31 articles
Renter Billing
11
Renter Invoicing
Charge Renter's credit card
Post Transaction to a Renter’s Account
Removing Credit Card Lock-out
What to do with Non-Payment Lockout
See all 11 articles
Support
1
Anytime Mailbox Support Team
Help Desk Software
by Freshdesk Support Desk