Operator Knowledge Base

Potential New Operator FAQ 15

• How do I sign up for Anytime Mailbox?
• Do I Have To Purchase New Software Or Hardware?
• Will My Company Logo Be On The Software Platform?
• Is Your Service Secure?
• Are There Long Term Contracts?

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Getting Started 18

• Acquiring New Customers
• Creating Mailboxes
• Formatting Your Business Address
• Setting Up a Demo Renter Account
• How to Add Reserve Boxes and Why it Matters

View all 18

Applications 14

• Am I required to upload application documents submitted to me? Where can I upload them?
• Does Anytime Mailbox screen all documents or do I have to screen them all?
• How To Handle Renter Applications
• How Do I Assign A Mailbox?
• How do I assign a new plan?

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Customer Management 12

• Adding an Authorized Recipient
• Adding Customers (Renters)
• Creating a Pre-Populated USPS 1583 Form
• Deleting a Renter
• How To Make Changes to Your Service Plans

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Mail Management 17

• Grouped Mail Upload
• Handling Open and Scan Requests
• Handling Wrongly Assigned Mail
• Mark all Renter's Mail as Picked Up
• I accidentally completed a forward request without entering the tracking number — can I go back and fix it?

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Account Maintenance 13

• How to Add Additional Users
• How to Log into a Demo Renter Account
• Do you offer a discount or credit for referrals?
• Turn On/Off Email Notifications from ATMB
• How to Manage Staff Privileges

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Operator Billing 23

• Adding a Credit Card
• ACH for Revenue Disbursement
• Viewing Your Anytime Mailbox Invoice
• Viewing your Non-Payment Lockout Renters
• Information on Earning Statement

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Renter Billing 7

• Renter Invoicing
• Handling Payment for Forward Requests
• Post Transaction to a Renter’s Account
• Removing Non-Payment Lock-out
• What to do with Non-Payment Lockout

View all 7

Support 1

• Anytime Mailbox Support Team

Quick PDF Guides 1

• Quick PDF Guides