Customer Management

Adding an Authorized Recipient
A renter may request for additional authorized recipient/s on his account, even after it has already been set up. A recipient can be a person's name or...
Thu, 21 Jan, 2021 at 12:10 PM
Adding Customers (Renters)
The guide below outlines the most basic way to add a new customer to your Anytime Mailbox platform.   Step-By-Step Guide:  Click Customers from th...
Fri, 25 Mar, 2022 at 12:14 PM
Creating a Pre-Populated USPS 1583 Form
You can create and download pre-populated USPS 1583 form within the platform. To create the pre-populated USPS form follow these steps: From your D...
Thu, 21 Jan, 2021 at 12:23 PM
Deleting a Renter
Circumstances may come up where a Renter's account needs to be closed. This occurs when a Renter chooses to cancel their mailbox or fails to pay their ...
Wed, 15 Sep, 2021 at 1:53 PM
How To Make Changes to Your Service Plans
This article tells you how to make changes to any or all of your Service Plans. This could be a change to the Monthly/Annual rate or changing allowa...
Thu, 21 Jan, 2021 at 12:34 PM
Changing a Renter's Service Plan
There might be instances that a renter will request to upgrade or downgrade their service plan. To change a renter's Service Plan follow these step...
Wed, 30 Mar, 2022 at 1:42 PM
Text (SMS) Alerts for Renters
The mailbox owner can optionally subscribe to Text (SMS) alerts when new mail arrives and when an action request has completed. The phone number to be used ...
Thu, 21 Jan, 2021 at 12:51 PM
How to Whitelist and Blacklist Virtual Mailbox Applicants Based on Geographic Location
Geographic Restrictions is an option that allows you to customize access to your services per location.   To access Geographic Restrictions fol...
Thu, 21 Jan, 2021 at 12:54 PM
Unassigning a Mailbox
Circumstances may come up where a Renter's account needs to be closed. This occurs when a Renter chooses to cancel their mailbox, or they do not pay th...
Thu, 21 Jan, 2021 at 1:01 PM
Deactivating a Renter
Circumstances may come up where a Renter's account needs to be temporarily deactivated. This will prevent the renter from being able to log in and is o...
Thu, 21 Jan, 2021 at 1:06 PM