Operator Knowledge Base

As a friendly reminder, we would like to inform you that renters are welcome to request additional authorized recipients on their account, even after it has...

We're glad you're interested in adding a new customer to your Anytime Mailbox platform.  To make the process as smooth as possible, we've pu...

You can create and download pre-populated USPS 1583 form within the platform. To create the pre-populated USPS form follow these steps: From your ...

We wanted to provide some information regarding circumstances that may lead to a renter's account being closed. In some cases, a renter may choose t...

We're excited to share some information with you about how to make changes to your service plans. Whether you need to adjust the monthly or annual r...

Sometimes, a renter may request to upgrade or downgrade their service plan. This could be due to changing business needs or other reasons.  To change a ...

The mailbox owner (renter) can optionally subscribe to Text (SMS) alerts when new mail arrives and when an action request has been completed.  The phone...

We're excited to let you know that our Geographic Restrictions feature provides you with the flexibility to customize access to your services based...

There may be situations where you need to unassign a renters mailbox. The most common is account closure OR if the renter is changing the mailbox number. ...

We wanted to provide you with some information about the temporary deactivation of a renter's account. There may be circumstances where a renter'...