Operator Knowledge Base

The Grouped Mail Upload feature allows you to drag and drop one or more image files for one particular customer right onto a mailbox. This no longer require...

This article tells you on what to do if a renter requests to open a mail item and scan its contents. To start fulfilling open and scan request follow...

A piece of mail may occasionally be assigned to the wrong renter. When this happens, the renter can mark a piece of mail as not belonging to them.   Once ...

Renters may ask assistance in clearing their portal when they physically pick up their mail at the local operator's location. To mark renter's...

Unfortunately, you cannot retract a request once it is sent, but you can enter a note on the mail item. Login to the renter’s portal and open the piece of m...

Change isn’t easy – unless you are trying to change your Anytime Mailbox renter’s service plan. Whether you have an individual renter who wants to upgra...

In this article, you will find information directly from the USPS, providing some specific guidance and reiterating some basic points in handling mail. Thes...

USPS regulations (https://pe.usps.com/text/dmm300/508.htm) Section 1.8.2 and 1.8.3 require that the recipient for any mail received must have a notarized 15...

Our team at Anytime Mailbox tries to make everything as easy as possible for you, but there are some instances when automation doesn’t make sense. One of t...

Renters who have not completed the verification process are called unverified renters. They are usually marked with a red triangle when viewing the renter l...