Operator Billing

Adding a Credit Card
As part of our billing procedure, it is necessary to have a method of payment on file for your location.  This is solely for use if fees are owed to Any...
Mon, 10 Jul, 2023 at 12:57 PM
ACH for Revenue Disbursement
We offer the convenience of ACH payments for your monthly revenue disbursement.  With this option, you can receive your funds quickly and securely witho...
Mon, 10 Jul, 2023 at 12:58 PM
Viewing Your Anytime Mailbox Invoice
We want to keep you informed about your account, so we provide a detailed invoice on the first of each month. This document includes all the fees charged fo...
Mon, 10 Jul, 2023 at 1:02 PM
Viewing your Non-Payment Lockout Renters
We provide a Non-Payment Lockout report every month which summarizes renters who have missed their payments. This report helps you keep track of which custo...
Thu, 13 Jul, 2023 at 12:15 PM
Information on Earning Statement
The Earning Statement is a comprehensive document that provides a clear breakdown of all the fees collected from your renters, including any action ...
Thu, 13 Jul, 2023 at 12:19 PM
Issuing Refund on Stripe
Under rare circumstances, a renter will need a cash refund of the charges made to their credit card. This must be completed on the Stripe platform, since a ...
Thu, 13 Jul, 2023 at 12:26 PM
Do I get a refund if my renter does not pay their bill?
We issue NPRC (Non-Paying Renter Credits) for deleted/closed accounts with open balances. However, I'd like to clarify that this policy only applies...
Thu, 13 Jul, 2023 at 12:28 PM
Do renters receive payment receipts?
Certainly! We provide invoices to the renter's account that they can download as a PDF and we send payment verifications through email for your convenie...
Thu, 13 Jul, 2023 at 12:29 PM
Do you reach out to renters when their card is declined?
Yes, since Anytime Mailbox handles your billing we send email notifications to the renters if their payment fails. However, if you handle your own billi...
Thu, 13 Jul, 2023 at 12:30 PM
How Anytime Mailbox Charges You
At Anytime Mailbox, we believe in transparency when it comes to billing and charges. With that said, we want to ensure that you are aware of how we char...
Thu, 13 Jul, 2023 at 12:32 PM