Operator Knowledge Base

Our platform generates an invoice for each renter on the 1st of every month, and their card on file is automatically charged on the 5th of the month.  W...

We want to make sure that you receive payment for any mail-forward action requests you fulfill on behalf of our renters. As an operating partner, you may ...

Sometimes, there may be situations where you need to adjust the amount a renter owes. In such cases, you can use the 'Post Transaction' feature av...

If a renter's credit card payment is declined, they will be locked out of their account until they update their payment information. Once the open balan...

What is a Non-Payment Lockout? At Anytime Mailbox, we make every effort to ensure that our renters' accounts are up to date. In the event that a rent...

We understand that sometimes renters may have expired or incorrectly entered credit card information. To help you manage this, we've put together a guid...

If you prefer, you have the option to disable the Non-Payment Lockout system for all of your renters.  This means that even if a renter's credit car...