Operator Knowledge Base

The Anytime Mailbox platform generates an invoice for each renter every 1st of the month, and their card on file is automatically charged every 5th of the m...

Payment processing is made easy. You can use this to charge a renter’s card immediately for forwarding payments, updating balances and other action requests...

Circumstances may come up where you must decrease(credit) or increase(debit) the amount a Renter owes. This is handled through the "Post Transaction&...

A renter is "locked out" of their account if their credit card declines. Their only option when logging in is to update their credit card informat...

What is a Non-Payment Lockout? If enabled, any renter whose credit card is declined or invalid during the monthly attempt to collect the open balance wil...

Occasionally, the credit card credentials entered by a renter will fail, and payment will not be received. It is important to first deactivate or "free...

Anytime Mailbox creates custom-branded invoices with your company logo for your digital mailbox customers. Renter invoices are created and available for ...

The fees for digital mailbox renters are pro-rated. Step-By-Step Guide Renter's credit card is charged for a full month of service On the first...

Renter's credit cards may expire or be incorrectly entered. This guide explains how to update these credentials from the operator's side. Note tha...

You can also turn-off the Non-Payment Lockout system for ALL of your Renters. From the Dashboard, select Customers. Select Service Billing on the lef...