Our platform is designed to automatically start to generate customer invoices on the 1st of every month, with customers' payment methods scheduled for automatic charging on the 5th of every month.
Customer invoices are generated throughout the first day of each month. While many customers receive their invoices earlier in the day, invoice generation continues throughout the day until processing is complete. In some cases, the invoicing process may continue into the 2nd or 3rd day of the month as the system completes billing validation and quality checks to ensure accuracy.
Please be assured that the billing process continues automatically until all customer invoices have been generated. Your revenue and payment collections remain secure throughout this process.
Since customer payments are not processed until the 5th of the month, the invoicing timeline does not affect payment collection. There is sufficient time for invoices to be finalized before any automatic charges are attempted.
If necessary, you can manually collect payment as soon as a customer's invoice has been generated and finalized. However, this is typically only needed in special cases, as most customers expect their payment to be processed automatically on the 5th of the month.
If you have any questions about your customer invoices or billing status, please contact Partner support for assistance.