FAQs
Frequently Asked Questions
Mail Management
- How to Upload & Assign Mail to a Customers Mailbox?
- How Do I Move the Mail into the Shipment Bundle When Completing a Forward Request?
- How Do I Clear the Cache on the App?
- I Turned Off the Option for Customers to be Able to Request a Shipping Quote, so Why Did it Still Send them a Quote?
- How Do I Add Tracking Information for a Forwarding Request Already Marked as Completed?
Application Process
- What Should I do Upon Receiving a Notification of a New Customer?
- What Steps Should I Take if a Customer Visits My Store and Wants to Sign Up for an Anytime Mailbox Account?
- Why Do Some Customers have Red Triangles Next to their Name?
- Can I Undo an Application Approval?
- If I Reject an Application, Does it Close the Customers Account?
Billing
- Can I Refund My Customers?
- What’s the Difference Between Applying Credit to a Customer and Refunding a Customer back to the card?
- Can I view my Customers Invoices?
- Can You Provide a Detailed Breakdown of How ATMB Charges Us?
- Where Can I View my Location's Earnings?
Account Settings
Signing Up
- How Do I Sign Up for Anytime Mailbox?
- How Does Your Pricing Work?
- Is There A Required Deposit to Sign Up with Anytime Mailbox?
- Do I Have To Purchase New Software Or Hardware?
- Are There Long Term Contracts?