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How Do I Add Tracking Information for a Forwarding Request Already Marked as Completed?

If you have already marked a shipping request as completed but forgot to put in the tracking information, you can easily enter it into the request afterwards.

To do this, please follow the below steps:

  • Log into your dashboard 

  • Click on Mailroom 

  • Click on the sub-tab Shipment Manager from the left side 

  • Click on the sub-tab, Completed

  • From here, select the line of the of the completed request to open it 

  • Upon viewing the  completed request, scroll down to the bottom and on the right side click Set Tracking Number

  • Add the tracking number & click Submit to update the request

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