We issue NPRC (Non-Paying Renter Credits) for deleted/closed accounts with open balances.
However, this policy only applies to Anytime Mailbox sourced customers.
Unfortunately, direct-sourced customers are not eligible for these credits. We kindly ask that you work directly with any customers who have open balances to settle them promptly. If you would like to proceed with canceling this renter's account due to non-payment, you may do so.
Please note that for customers sourced by Anytime Mailbox under your own Merchant Account, we have implemented a two-month cap on open balances. After this period, we kindly ask that you reach out to these customers and work with them directly to settle any remaining balances.