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Handling Disputes

Anytime Mailbox has a dedicated team to handle disputes.

Our policy is to handle this on your behalf if we handle your billing, so there is no action needed on your side.

Please Note: We will only handle & fight disputes if we handle your billing. If you are using your own merchant account and handle your own billing, the the disputes are your responsibility.

In the event that a dispute is filed, the customer will automatically receive their money back form the bank, and for accounting purposes, we need to show that the funds were removed. 

As a result, you may notice a line item on the customer's statement showing "Disputed Charge" and a line item on your earnings statement deducting the disputed charge. 

Below is a screenshot example of what this looks like on a customer statement:

Below is a screenshot example of what this looks like on your Earnings Statement:

For more information on how Anytime Mailbox fights disputes, please refer to this article HERE

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