The actions a renter can request to be taken on a piece of mail, referred to as action requests, can be customized to suit your business.

This guide outlines how to turn these actions on/off. See how-to guides relating to Service Plans for details on setting up allowances and fees for action requests.

To customize Action Request follow these steps:

  • Log in to your Dashboard, and click Admin.

  • Select Mail from the side menu.

  • Click Action Requests, then select the on/off slider buttons next to each service.

  • Click Update to save changes.

It is possible to customize the services offered on a per-mailbox basis. Select the icon at the bottom of the page to do so, and note that under this setting, all mailboxes will start off with all actions turned off.

If you still need assistance, you can reach us at the following channels;

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