We wanted to provide you with some information about the temporary deactivation of a customer's account.
There may be circumstances where a customer's account needs to be temporarily deactivated. This is typically done when a customer's credit card is declined, and it will prevent them from being able to log in to their account.
To deactivate a customer's account follow these steps:
Log in to your Dashboard, and click Customers.
Select or search the customer's name.
Under the Details tab, scroll down and click the Active slider button to deactivate the renter's account.
When a customer's account is deactivated, it's important to note that they are not automatically unassigned from their mailbox.
This means that they will still be charged monthly fees, even though they cannot access their account.