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Handling Payment for Forward Requests

We want to make sure that you receive payment for any mail-forward action requests you fulfill on behalf of our customers. As an operating partner, you may receive funds for a mail-forward action request in two forms: payment for the action request itself, as well as reimbursement for any shipping and handling fees you may have incurred. 

Payment for Action Request

Service Plans can be set up in such a way that customers are automatically charged a handling fee upon making a forward request, regardless of the size or shipping and/or handling fees associated with that request. See this article for more details on Service Plan allowances.

Reimbursement for Shipping and Handling Fees

Getting reimbursed for the shipping and/or handling fees associated with forwarding a package can be handled in one of two ways:

  • Wait Until the Next Pay Period

    • When viewing a forward request, enter the fee into the Shipping and/or Handling Fee

    • Select Add to Next Invoice

    • Click Completed

    • The additional fee is added to the customer's invoice and will be charged in the next pay period

  • Charge Customer Immediately

    • When viewing a forward request, enter the fee into the Shipping and/or Handling Fee

    • Select Charge Credit Card

    • You will get a prompt if the charge is successful or not

    • Add tracking details

    • Click Completed

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