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What to do with Non-Payment Lockout

What is a Non-Payment Lockout?

At Anytime Mailbox, we make every effort to ensure that our customer's accounts are up to date. In the event that a customer's credit card is declined or invalid during our monthly attempt to collect the open balance, we offer a Non-Payment Lockout feature that can be enabled at your request. 

This feature helps to ensure that the customer is unable to view or interact with their mail until their open balance is paid up and a new valid credit card is received. 

Once the payment has been received and the credit card information is updated, the customer will be able to resume using their account as usual.


Non-Payment lockout customer are summarised each month. Click here for information on how to view your Non-Payment Lockout Renters.

What do I do when a Customer is on a Non-Payment Lockout?

  • We've made it easy for customers to update their credit card information within the Renter Portal. Once the customer updates their credit card information, our system will automatically attempt to collect the outstanding balance. 

  • Once collected, the customer will regain access to their mail. 

  • You don't need to take any action on your part, as this process is all handled within the Customer Portal.

Manually Remove/Apply Non-Payment Lockout

You can manually remove or apply a non-payment lockout for a specific customer:

  • From the Dashboard, select Customers

  • Select the name of the Customer

  • Select the Statement tab from the top submenu

  • Click the Settings gear above the Date on the left side of the page

  • Select Apply/Remove Non-Payment Lockout

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