There may be situations where you need to unassign a customers mailbox. The most common is account closure OR if the customer is changing the mailbox number.
Please note, that if a customer is changing their mailbox number, an updated notarized USPS 1583 form will need to be submitted by the customer.
To unassign a mailbox follow these steps:
Log in to your Dashboard, and click Customers.
Select or search the customer's name.
Click the Mailboxes tab, and click the Gear Icon on the right side of the page.
Select Unassign Mailbox in the drop down menu.
Please note that unassigning a mailbox does NOT automatically close the customer's account.
If you wish to close the account fully, we kindly ask that you send us an email at [email protected].
Our team will be happy to assist you with the account closure process.