Circumstances may come up where a Renter's account needs to be closed. This occurs when a Renter chooses to cancel their mailbox, or they do not pay their invoices.
To unassign a mailbox follow these steps:
- Log in to your Dashboard, and click Customers.
- Under Renters, select or search the renter's name.
- Click the Mailboxes tab, and click the Gear Icon on the right side of the page.
- Select Unassign Mailbox in the drop down menu.
If the Renter has an open balance, Anytime Mailbox will continue to attempt to collect the funds from their credit card, on your behalf.