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Unassigning a Mailbox

There may be situations where you need to unassign a customers mailbox. The most common is account closure OR if the customer is changing the mailbox number.

Please note, that if a customer is changing their mailbox number, an updated notarized USPS 1583 form will need to be submitted by the customer.

To unassign a mailbox follow these steps:

  • Log in to your Dashboard, and click Customers.

  • Select or search the customer's name.

  • Click the Mailboxes tab, and click the Gear Icon on the right side of the page.

  • Select  Unassign Mailbox in the drop down menu.

Please note that unassigning a mailbox does NOT automatically close the customer's account. 

If you wish to close the account fully, we kindly ask that you send us an email at service@anytimemailbox.com. 

Our team will be happy to assist you with the account closure process.

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