1. Operator Knowledge Base
  2. Solution home
  3. Account Management
  4. Admin Settings
Open navigation

Local Pickup Types

This is when a customer would like to come to your location to collect their mail item(s).

To request a pickup, your customer can use the portal/app and select the timing that suits them.

We offer three different types of local pick-up options to choose from, depending on your preferences and how you would like to make them available at your location:

During Business Hours

  • Select this option for your customer if you have staff during your business hours or if you want them to pick up their mail anytime during business hours after you set the Lead Time.

  • For example, if you select this option and you set the Lead Time at 2 business days and they requested to pick up mail on a Monday, the customer should come to the store on Wednesday.

By Appointment

  • Select this option if you want more control over your pick-up schedule. The customer can set an appointment with you to pick up their mail.

Pending Preparation

  • Select this option if you want the customer to know when their mail item is ready to be picked up.

To review or edit your location's pickup preferences, follow these steps:

  • Log into your Dashboard & select Admin 

  • Select Mail on the left side

  • The, click on the Mail Pickup tab

  • Select which pickup option you would prefer 

  • Click Update to save the changes 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article