Operator Knowledge Base

How Anytime Mailbox Works

• You are all set up, now what do you do?

  • Nothing, you just wait for your first renter to sign up!

  • We will send you an email notification when a renter signs up. 

  • Check out this article about the application process:

    • How does the application process work
      
      

• Congratulations, you have a new renter, now what?

  • Anytime Mailbox checks the identity verification documents of each renter to ensure they meet the minimum requirements. If everything looks good, we send it over to you for your approval.

  • Check out this article about when to approve or reject a renter application:

    • How do I approve or reject a renter application?

• I received my first piece of mail, now what?

  • Before you upload and assign any mail item, make sure the renter is already verified.

  • Check out the article below on how to identify unverified renters

    • Handling mail items from unverified renters and how to identify them

  • If they are a verified renter, go ahead and assign the mail item to their mailbox! 

  • Check out the article below to know how.

    • Uploading and assigning mail using mobile app or desktop dashboard

• Action Requests: What are they?

  • At this point, renters will now begin to send you Action Requests. These are basically instructions from the renter on how to handle their mail items. 

  • Check out the articles below for some of the most common ones.

    • Forwarding

      • How to Set up and Use Consolidated Forwarding?

    • Open and Scan

      • How to Handle Open and Scan Requests

• Billing

  • You may receive inquiries from your renters regarding their bill. If you are not sure how to answer their questions, please reach out to ATMB support

  • Check out some articles below that talk about that.

    • How to View your Renter’s Current Monthly Usage

    • How Renter Invoicing Works

    • Renter Invoicing

    • How Payment Works

Our Dedicated Operator Support Team is available from Monday to Friday 6am to 5pm EST to support our Operating Partners on everything from account setup and Renter sign-ups to billing and new Renter ID verification. 

We are also happy to schedule a 1-1 training to answer any specific questions you and your team have. Please contact us using the following channels:

WhatsApp: (775) 235-4611