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Are you new to Anytime Mailbox? Check out this New Operator Guide

How Anytime Mailbox Works

  • You are all set up, now what do you do?

    • Simply sit back and relax as you wait for your first customer to sign up!

    • Once a customer signs up, we will promptly send you an email notification so that you can take the next steps

    • We recommend checking out this helpful article we have on the application process:

  • Congratulations, you have a new customer, what do I do?

    • At Anytime Mailbox, we take identity verification seriously and ensure that each customer meets our minimum requirements. Once we have verified their documents and everything looks good, we will promptly send them over to you for your approval.

    • We recommend checking out this helpful article we have on how to approve or reject a customer application:

  • I received my first piece of mail, how do I handle it?

    • To ensure a smooth and hassle-free experience, we kindly advise that you make sure your customer is fully verified first before uploading and assigning any mail item.

    • We recommend checking out this helpful article we have on how to identify unverified customer:

    • Great news! If your customer has been successfully verified, you may now assign the mail item to their designated mailbox!

    • To learn more about how to assign mail items to a verified customer mailbox, we recommend checking out the helpful article that provides step-by-step instructions:

  • Action Requests: What are they?

    • Now that your customer is set up and verified and you have assigned mail item(s) to their mailbox, you can expect to receive Action Requests from them. These requests are simple instructions from the customer on how to handle their mail items

    • Check out the articles below for some of the most common action requests made and how to handle them:

  • Billing

    • We understand that you may receive inquiries from your customers regarding their billing, and we are here to help. If you are unsure about how to answer their questions, please do not hesitate to reach out to our ATMB support team for assistance. We are always happy to help you and your customers with any questions or concerns you may have.

    • Check out some articles below that talk about what your customer may have concerns about:

At Anytime Mailbox, we take pride in offering our Operating Partners dedicated support. Our Operator Support Team is available Monday through Friday, from 6 AM to midnight PST, to assist you with everything from account setup and customer sign-ups to billing and new customer ID verification. 

Additionally, we are always happy to provide personalized 1-1 training sessions to answer any specific questions you and your team may have. 

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