Operator Knowledge Base

How Anytime Mailbox Works

• You are all set up, now what do you do?

  • Simply sit back and relax as you wait for your first renter to sign up!

  • Once a renter signs up, we will promptly send you an email notification so that you can take the next steps

  • We recommend checking out this helpful article we have on the application process:

    • How does the application process work
      
      

• Congratulations, you have a new renter, what do I do?

  • At Anytime Mailbox, we take identity verification seriously and ensure that each renter meets our minimum requirements. Once we have verified their documents and everything looks good, we will promptly send them over to you for your approval.

  • We recommend checking out this helpful article we have on how to approve or reject a renter application:

    • How do I approve or reject a renter application?

• I received my first piece of mail, how do I handle it?

  • To ensure a smooth and hassle-free experience, we kindly advise that you make sure your renter is fully verified first before uploading and assigning any mail item.

  • We recommend checking out this helpful article we have on how to identify unverified renters:

    • Handling mail items from unverified renters and how to identify them

  • Great news! If your renter has been successfully verified, you may now assign the mail item to their designated mailbox!

  • To learn more about how to assign mail items to a verified renter's mailbox, we recommend checking out the helpful article that provides step-by-step instructions:

    • Uploading and assigning mail using the mobile app or desktop dashboard

• Action Requests: What are they?

  • Now that your renter is set up and verified and you have assigned mail item(s) to their mailbox, you can expect to receive Action Requests from them. These requests are simple instructions from the renter on how to handle their mail items

  • Check out the articles below for some of the most common action requests made and how to handle them:

    • Forwarding

      • How to Set up and Use Consolidated Forwarding?

    • Open and Scan

      • How to Handle Open and Scan Requests

• Billing

  • We understand that you may receive inquiries from your renters regarding their billing, and we are here to help. If you are unsure about how to answer their questions, please do not hesitate to reach out to our ATMB support team for assistance. We are always happy to help you and your renters with any questions or concerns you may have.

  • Check out some articles below that talk about what your renter may have concerns about:

    • How to View Your Renter’s Current Monthly Usage

    • How Renter Invoicing Works

    • Renter Invoicing

    • How Payment Works

At Anytime Mailbox, we take pride in offering our Operating Partners dedicated support. Our Operator Support Team is available Monday through Friday, from 6 AM to midnight PST, to assist you with everything from account setup and renter sign-ups to billing and new renter ID verification. 

Additionally, we are always happy to provide personalized 1-1 training sessions to answer any specific questions you and your team may have. 

Please don't hesitate to contact us using the following channels, and we'll be happy to assist you in any way we can:

Call us - www.anytimemailbox.com/contact

Live Chat - www.anytimemailbox.com

Email: service@anytimemailbox.com