At Anytime Mailbox, we strive to provide the best possible service to our customers.
If a customer requests to have a mail item opened and scanned, please follow the instructions in this article to ensure the request is handled correctly.
To start fulfilling open and scan request follow these steps:
From the Dashboard, select the Scans button.
It will take you to the Action Request page, select the requested mail item to be open, and scan it to your computer.
To upload the scanned document select the + icon box or drag and drop the file over the icon.
The Handling Fee section is typically not used, as the system will automatically bill the customer for the number of scanned pages based on their Service Plan.
You should now see thumbnail(s) for the pages that you have uploaded. You can preview each page by clicking on the thumbnail.
Select Completed to mark the Action Request as completed and send the scanned items to the customer's dashboard.
Note: Scanned files can be in JPEG or PDF format.