Under rare circumstances, a renter will need a cash refund of the charges made to their credit card. This must be completed on the Stripe platform, since a credit on the Anytime Mailbox platform is not the same as a full refund.
To issue a refund on Stripe follow these steps:
- Log in to your Stripe account on Stripe
- Once logged in, click Payments on the side menu
- Find the payment that needs to be refunded and select the ... button
- Select Refund Payment from the dropdown
- Select whether you are making a full or partial refund and select Refund