Physical Mail Storage begins once mail is assigned to a renter's mailbox. You have the flexibility to set the number of days for free physical mail storage and apply storage fees when it exceeds the designated time period. 

It's important to communicate any changes in pricing or plan structure with your renters beforehand.

To set up Storage Fees follow these steps:

  • Log in to your Dashboard, click the Customers tab.

  • Select Service Plan. You will see all your service plans and set up storage fees individually.

  • Click on a plan and click on Storage Fees and tap on Add Storage Fee Rule.

Please note that there are various data options available in the drop-down menu, which can be used to provide additional information about each mail item.

  • Under storage fee select Mail Type.

  • Type in the days for Free Storage.

  • And input the Additional Cost (per month, per week, per day) if renter had exceeded their free storage plan.

  • Click on the Add button. And your storage fee is set up.


The Additional Cost field applies to each mail item per selected time interval (per month, per week, per day) in excess of free storage.

If you still need assistance, you can reach us at the following channels:

Call us -

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