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Can my customers ask to have Sales Tax waived or be exempt from it?

Billing Migration Notice:  This article may not apply to you if you have not migrated yet. To see if you have been migrated, please review the article:  How do I know if I am on the new billing system?

To be exempt from sales tax, we’ll need a valid sales tax exemption certificate on file.   This certificate proves that the customer is legally exempt from paying sales tax on their mailbox plan. The certificate must be reviewed and approved by our Finance Team before we can apply for the exemption. 

Please reach out to us directly regarding this. 


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