What’s Changing vs. What’s Not Changing

Modified on: Tue, 24 Mar, 2026 at 3:06 PM

Billing Migration Notice: This article may not apply to you if you have not migrated yet. To see if you have been migrated, please review the article: How do I know if I am on the new billing system?

As part of the Anytime Mailbox Billing Modernization initiative, we are upgrading our billing system to improve visibility, reporting accuracy, and overall transparency.

We understand that billing changes can raise important questions. Below is a clear comparison of what is changing and what is not so you know exactly what to expect.

OLD Billing System	NEW Billing System
Customers are billed at the beginning of the month (invoice on the 1st, payment on the 5th)	Existing customers transition to a new recurring billing date beginning on your scheduled migration date. New customers on their sign-up date.
All customers share a fixed billing date	All customers will be billed based on their individual recurring billing date
Limited billing and accounting visibility	Real-time billing and accounting visibility
Standard partner portal experience	Enhanced partner portal experience with expanded reporting
Limited tax visibility in invoices	Clear tax line item displayed (when applicable) to ensure tax compliance based on customer’s billing zip code
Standard Invoice, Earning Statement & Disbursement layout	Enhanced Invoice, Earning Statement layout with clearer line-item detail and improved readability

What’s not changing

This billing modernization initiative will not change:

Your Service Plan Pricing & Allowances
The current Billing Cycle
Your Disbursement timing (10th or 15th)
Your revenue structure
Or require operational changes from you

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