Operator Knowledge Base

Assigning new plans to renters is easy using your Anytime Mailbox portal. 

To assign a new plan, follow these steps:

• From your Dashboard, click Customers.
  
  
• Under Renters, select or search the renter's name.
  
  
• Click Mailboxes.
  
  
• Click the Gear Icon on the right side, and select Remove Service Plan.
  
  
• Click the gear icon again, and select Add Service Plan.

NOTE: Currently, our system does not automatically issue credits when removing a service plan. If the renter paid for the whole month, you may have to give them a prorated credit for their previous plan.