We wanted to provide some information regarding circumstances that may lead to a renter's account being closed.

In some cases, a renter may choose to cancel their mailbox, which would result in the closure of their account. Additionally, if a renter fails to pay their invoice, their account may also be closed.

To delete a Renter, follow these steps: 

  • Log in to your Dashboard, and click Customers.

  • Under Renters, select the Renter's name.

  • Under the Details tab, click Close Account, a pop-up box for Account Closure will appear.

In Closure Timing you can select: 

  • Immediately

  • In the Future - the system will default to the paid-through date, or enter a Closure Date

Final Collection:

  • Attempt to collect the open balance and ancillary charges at closure (specified above)

  • Do not charge the renter

Upon Closure

  • Always Delete a Renter (Recommended)

  • Do not Delete a Renter

Closure Reason - We recommended you always choose one from the drop-down menu. If you select Other, you must specify why the account is being closed.

Click the Close Account button to finish closing the mailbox account.

It is important to send a notice to the renter before closing the account, so they are informed and any issues/disputes can be avoided. Please copy service@anytimemailbox.com into the email sent to the renter.


If you still need assistance, you can reach us at the following channels:


Call us - www.anytimemailbox.com/contact

Live Chat - www.anytimemailbox.com

Email: service@anytimemailbox.com