We issue NPRC (Non-Paying Renter Credits) for deleted/closed accounts with open balances.
However, I'd like to clarify that this policy only applies to Anytime Mailbox sourced renters.
For a direct sourced renter, unfortunately, you are not eligible for these credits. We kindly ask that you work directly with any renters who have open balances to settle them in a timely manner.
Please note that for renters sourced by Anytime Mailbox under your own Merchant Account, we have implemented a two-month cap on open balances. After this period, we kindly ask that you reach out to these renters and work with them directly to settle any remaining balances.
If you have any questions or concerns about this policy, please don't hesitate to reach out to us:
Call us - www.anytimemailbox.com/contact
Live Chat - www.anytimemailbox.com