Yes, since Anytime Mailbox handles your billing we send email notifications to the renters if their payment fails.
However, if you handle your own billing, it is your responsibility to contact your renters.
If you still need assistance, you can reach us at the following channels:
Call us - www.anytimemailbox.com/contact
Live Chat - www.anytimemailbox.com
Email: service@anytimemailbox.com