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Customer Invoicing

Our platform generates an invoice for each customer on the 1st of every month, and their card on file is automatically charged on the 5th of the month. 

We understand that transparency is important, so we wanted to provide you with a breakdown of the charges within each invoice:

Monthly Plan

Once a new customer signs up and is approved, their card is charged the monthly base fee. This ensures that they are able to begin using their mailbox right away. On the 1st of the following month, an invoice is generated for the charges that apply for that period, such as:

  • Days the service was used the prior month, pro-rated if the customer joined part-way through a month.

  • Pre-payment for the current month. This only applies to renters we source for you, in their first month as a customer.

  • Any Action Request charges accrued from the prior month (e.g. Open and Scan, Forwarding).

Yearly Plan

Once a customer signs up, their card is charged the full-year price for the chosen plan. After that, an invoice is generated every 1st of the month for any Action Request charges that have accrued over the previous month, if applicable. To keep things simple and convenient, their card on file is automatically charged on the 5th of every month for the invoice amount. 

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