Sometimes, there may be situations where you need to adjust the amount a renter owes. In such cases, you can use the 'Post Transaction' feature available in the renter's account. You can either increase the amount owed (debit) or decrease it (credit) depending on the circumstances.
Step by Step Instructions
From the Dashboard, select Customers
Select Renters on the left menu
Choose a Renter
Select Statement from the sub menu
Click the Settings gear above the Date on the left side of the page
Select Post Transaction
The Post Transaction window appears. Provide a brief description, and select whether it's a credit or a debit to the Renter's account
Enter the amount, and click Post at the bottom to finish
A successfully posted transaction will show as the topmost entry on the Renter's statement page.
If you still need assistance, you can reach us at the following channels:
Call us - www.anytimemailbox.com/contact
Live Chat - www.anytimemailbox.com