Operator Knowledge Base

This article tells you on what to do if a renter requests to open a mail item and scan its contents.

To start fulfilling open and scan request follow these steps:

• From the Dashboard, select the Scans button.
  
  
• It will take you to the Action Request page, select the requested mail item to be open, and scan it to your computer.
  
  
• To upload the scanned document select the + icon box or drag and drop the file over the icon.
  
  
• The Handling Fee section is typically not used, as the system will automatically bill the renter for the number of scanned pages based on their Service Plan.
  
  
• You should now see thumbnail(s) for the pages that you have uploaded. You can preview each page by clicking on the thumbnail.
  
  
• Select Completed to mark the Action Request as completed and send the scanned items to the renter's dashboard.
  
  

Note: Scanned files can be in JPEG or PDF format.